LokaSurf is run by a single founder. When you book a lesson, you're dealing directly with one person — not a corporation, not a call centre. Any question or request goes to lokasurf.team@gmail.com and you'll get a real answer.
| What | Why |
|---|---|
| Name | So your instructor knows who's showing up on the beach |
| Email address | To send you your booking confirmation and one follow-up message after your lesson |
| Phone number | To coordinate day-of logistics with you and your instructor via WhatsApp |
| Preferred date and time | To check availability and arrange the lesson |
| Optional booking note | To handle practical details you choose to share. Do not include health or medical information in this field. |
| Booking acknowledgements | To record that the adult participant confirmed their age and accepted the Terms and Waiver |
| Booking reference | A randomly generated identifier used to match the Netlify request with Stripe. It contains no booking-form values. |
| Payment data | Entered directly at Stripe checkout. LokaSurf does not receive or store your full card details. |
| Photos / video | Only with separate permission if you share content or we propose capturing it. See section 5. |
The booking form is received and stored for LokaSurf by Netlify Forms. Netlify processes that submission under its own privacy and retention terms.
For website measurement, we use Umami. Our site code sends page and named interaction events without booking-form values. Umami may still receive technical request data needed to provide the service under its own privacy terms.
We also use Microsoft Clarity in limited no-consent mode. Before the remote Clarity tag loads, our code tells Clarity that both advertising and analytics storage are denied. Microsoft documents this mode as operating without first-party or third-party Clarity cookies and without persistent session data. Clarity still receives page views, basic interactions such as clicks and scrolls, and technical data — including browser, device, and network information — but treats each page view as a separate session.
We mark the booking form and booking summary for masking, and Clarity masks input and dropdown values. We do not store a Clarity preference in your browser. See the Microsoft Privacy Statement for more information about Microsoft's processing.
We do not send newsletters or add you to a mailing list. Outside booking coordination and the single post-lesson follow-up described above, we do not contact you again unless you reach out first or book another lesson.
Photos or video are not part of the booking consent. LokaSurf or the instructor will ask separately before capturing or using your image for the website, social media, or marketing. Saying no does not affect your lesson.
Sharing content with us or tagging @lokasurf does not by itself give permission for marketing use. If you later withdraw permission, email us and we will stop future use and remove the content where reasonably possible.
LokaSurf keeps its copy of a booking request only for as long as needed to handle the request or lesson and meet applicable legal, accounting, or dispute-resolution obligations. Netlify, Stripe, Microsoft, and Umami keep data according to their own policies and account settings. If you ask us to delete data we control, we will do so unless an applicable obligation requires us to keep it.
Email lokasurf.team@gmail.com for any of the above. You'll get a response within a few days.
If we make changes, we'll update the date at the top. As LokaSurf grows and we add tools or a team, we'll update this document to reflect reality — accurately.
